Training

Help Employees Solve Their Conflicts Before
They Turn Into Your Problems

CRC holds regular public workshops designed to give individuals the necessary skills and confidence to resolve conflicts on their own. You have the option of sending your employees to our public workshops, or CRC can tailor a workshop for delivery at your workplace. Contact us to discuss your needs and interests.

Conflict Management Tools & Skills for the Workplace

Mediation Skills for Supervisors

Building Better Meetings

Dealing With Difficult People

Public Workshop Calendar

CONFLICT MANAGEMENT TOOLS & SKILLS FOR THE WORKPLACE

This interactive workshop will enable employees to gain insight into the dynamics of conflict and develop skills to solve conflicts with associates on their own.

Challenges the Workshop Addresses:

• Management is spending too much time trying to sort out employee conflicts
• Employee morale is low and frustration level is high due to employee conflicts
• Work isn’t getting done due to lack of communication and cooperation

Learning Objectives:

• Gain insight into others’ points of view and the underlying causes of the conflict
• Listen to others without getting defensive
• Speak to others without making them defensive
• Keep conflicts from escalating
• Find common ground and mutually satisfying solutions

Workshop Format:

• Full day workshop with one hour for lunch (or tailored to your needs)

Workshop Facilitator:

Nancy Heischman, Executive Director, Conflict Resolution Center.

FOR MORE INFORMATION about how this workshop will benefit you,
call CRC at 831-475-6117 or email us.

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MEDIATION SKILLS FOR SUPERVISORS

This interactive workshop will give supervisors the skills they need to facilitate communication and problem solving between employees in conflict.

Challenges the Workshop Addresses:

• Employee conflicts are landing on the manager’s desk
• Work flow is disrupted
• Employee motivation and morale are suffering
• Supervisors are ill equipped to help with resolution of employee disputes

Supervisors Will Learn How To :

• Intervene early and contain the problem
• Help employees in conflict identify the problem
• Support employees’ choice of the best approach to resolution
• Manage the dual role of supervisor and mediator
• Facilitate productive discussion and lasting resolution
• Provide effective follow-up and support to employees

Workshop Format:

• Full day workshop with one hour for lunch (or tailored to your needs)

Workshop Facilitator:

Nancy Heischman, Executive Director, Conflict Resolution Center.

FOR MORE INFORMATION about how this workshop will benefit you,
call CRC at 831-475-6117 or email us.

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BUILDING BETTER MEETINGS

This Interactive workshop will enable your employees to hold highly productive meetings. Exercises will be designed to address real life meeting problems at your company. Participants will learn and practice techniques that can be put to use immediately.

Challenges the Workshop Addresses:

• Meetings that don't seem to accomplish much
• Outcomes are unclear
• Meetings go over time
• Repetitive discussions
• Unbalanced contribution from meeting participants
• Idea generation is inadequate
• Ideas are squashed before they are explored
• Meeting participants are antagonistic or uncooperative

Learning Objectives:

• Create meeting agendas that participants will look forward to, and that optimize results
• Set and gain consensus on meeting etiquette and process
• Keep discussion focused and productive
• Elicit group members’ best ideas
• Move ideas into action
• Maintain momentum between meetings

Workshop Format:

• Full day workshop with one hour for lunch (or tailored to your needs)

Workshop Facilitator:

Nancy Heischman, Executive Director, Conflict Resolution Center.

FOR MORE INFORMATION about how this workshop will benefit you,
call CRC at 831-475-6117 or email us.

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DEALING WITH “DIFFICULT” PEOPLE AT WORK

This interactive workshop will enable employees to gain insight into what’s driving the behavior of an associate or client who is considered “difficult,” and learn new approaches for creating more satisfying and productive relationships. Participants are asked to come with real life examples that will be explored, as appropriate, in individual and interactive exercises.

Challenges the Workshop Addresses:

• Productivity and morale are suffering among all affected employees
• Work is disrupted and atmosphere is tense
• Conflict may be escalating

Learning Objectives:

• Understand what makes people “difficult”
• Identify some of the needs expressed through challenging behaviors
• Practice three simple options for handling difficult relationships
• Explore ways to work wih resistance and redirect anger
• Demonstrate techniques for negotiating positive outcomes

Workshop Format:

• Full day workshop with one hour for lunch (or tailored to your needs)

Workshop Facilitator

Nancy Heischman, Executive Director, Conflict Resolution Center.

FOR MORE INFORMATION about how this workshop will benefit you,
call CRC at 831-475-6117 or email us.

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