Conflict Resolution Center :: Santa Cruz

“I am in a profession where daily discussion with customers involves some level of conflict. Listening skills are incredibly important, but even more important is the ability to “hear” and “understand” what each person is saying to me so that I am able to provide him/her with competent and professional service. I have a graduate degree and have attended numerous conferences, seminars, and trainings over the past 25 years… Nothing has been as important in my professional development as the Mediation Training at CRC many years ago.”

– R.B., Professional Investigator